Consumer and cancellation rights
You have a statutory right to cancel a Contract within a period of 14 days after the day on which the Contract is entered into (Cooling-Off Period) without giving any reason subject to our right to retain a reasonable portion of the Entry Fee to reflect the work undertaken by us up to the point of cancellation (please see our refunds policy below).
We extend the right to cancel to all bookings of SELTs, whether or not the cancellation is made within or outside the Cooling-Off Period, subject to our terms below.
To cancel a Contract, you must clearly inform us of your decision to cancel the Contract by Email that is displayed on the Site.
Nothing in this section affects your legal rights.
If, due to the time period between booking your SELT and taking the SELT, you are due to take the SELT before the expiry of the Cooling-Off Period, then you expressly request that we begin the supply of services (i.e. the provision of the SELT) before the end of the Cooling-Off Period.
Our refunds policy
If you cancel your Entry, we will reimburse payments received from you, subject to our statutory right to retain a portion of the Entry Fee to cover our reasonable costs as follows:
There is a NON REFUNDABLE Admin Fee of £20 for all bookings made on www.homeofficetests.co.uk
If you cancel your exam more than 3 Office Days before the exam is due to take place, we will charge 60% of the Entry Fee;
If you cancel your exam within 3 Office Days of the exam taking place, we will charge 100% of the Entry Fee.
If a charge back is opened and your appeals is lost due to the Terms and Conditions not being followed, there will be a admin fee payable to the claimant of £100. Contact us on email to resolve any issue or complaint you may have first.
An Office Day means Monday to Friday, 10:00am - 4:00pm GMT and Saturday 10:00am - 3:00pm GMT and excludes public holidays in England. Times may differ during a Pandemics.
If you cancel and reschedule your SELT (the same exam as previously booked ) on the same day as your cancellation then we will not charge you the reasonable costs incurred as a result of your cancellation and we will charge you a reduced Entry Fee to re-schedule your SELT ( Re-Entry Rate ) as follows:
If you re-schedule a SELT that is scheduled to take place more than 3 Office Days after your cancellation, we will charge a Re-Entry Fee of £60 ;
If you re-schedule a SELT that is scheduled to take place within 3 Office Days of your cancellation, we will charge a Re-Entry Fee of £60.
It is not possible to re-schedule your SELT or make any changes to your personal details after 9am on the Office Day before the SELT.
If you book a different SELT or if, on a different day than the day of your cancellation, you re-schedule the same SELT, you will not be entitled to benefit from the Re-Entry Rates above and will be charged the full Entry Fee.
We will process any refund due to you as soon as possible and, in any case, not later than 21 days after the day on which we were informed about your decision to cancel the Contract.
We will refund any money received from you using the same method originally used by you to pay for Entry, unless agreed otherwise.